The Pain Relief Cervical Pillow is a great way to relieve neck pain and achieve cervical spine alignment. The pillow has a contoured design that helps to stretches and relaxes the neck and shoulder muscles. The pillow also has a built-in traction device that gently traction the cervical spine. The Pain Relief Cervical Pillow is made of high quality materials, and it is very comfortable to use. The pillow comes with a free carrying case, so you can take it with you wherever you go.
1. How can I contact you?
You can contact us by sending an email to info@curvealign.com. We strive to respond to all inquiries within 24 hours.
2. Where are your products shipped from?
Our products are shipped from various warehouses located in different countries. This allows us to offer fast and efficient shipping to customers worldwide.
3. What is your refund policy?
We have a 30-day refund policy. If you are not satisfied with your purchase, you can request a refund within 30 days of receiving your item. Please refer to our refund policy for more details.
4. How long does it take to process a refund?
Once we have received and inspected your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days and credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.
5. Can I return a product if it is damaged or defective?
Yes, if you receive a damaged or defective item, please contact us immediately. We will evaluate the issue and make it right by either replacing the item or issuing a refund.
6. Are there any items that cannot be returned?
Yes, there are certain types of items that cannot be returned. These include perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, and gases. Additionally, sale items and gift cards are non-returnable. If you have any questions about a specific item, please reach out to us for clarification.
7. How do I initiate a return?
To initiate a return, please contact us at info@curvealign.com. We will provide you with further instructions on how to proceed with the return process.
8. Can I exchange a product for a different one?
Yes, if you would like to exchange a product for a different one, the fastest way is to initiate a return for the original item and then make a separate purchase for the new item.
9. Do you offer international shipping?
Yes, we offer international shipping to customers worldwide. However, please note that shipping times may vary depending on the destination country.
10. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the carrier's website.
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items: Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@curvealign.com.